Here’s the deal, most companies believe that monitoring is simply having an explosion of alerts on their screens. Against a backdrop of aloof federal messaging that everybody hopes isn’t real is a passive firehose of warnings. I’ve been in this business since 1993, and I began as a network admin wrestling voice and data muxes over PSTN when the Slammer worm was eating its brittle away. Trust me, simply sitting there waiting for the phone to ring or an alert to pop up is not good enough.
Alerts are kind of like the warning lights in your car — it’s only helpful that they make the noise and even more helpful if someone actually stops and pops the hood (and not just stares at the warning light and pretends not to see it). Plain and simple: Alerts with no action = noise. Noise leads to alert fatigue. Fatigue results in mistakes — and that is exactly what the cyber attackers rely on.
But here at P J Networks, we’re different. We are not just watching your firewall and taking notes. We actively manage it. Our NOC — yes, our NOC, and no, that’s not a typo — is staffed 24/7 by techs other than those who simply wait for an all-out emergency to deserve a ping. We get in early — monitoring pivotal developments as they occur, and moving to anticipate change.
We’ve worked with banks (literally three of them, last quarter) to develop their zero-trust architectures by detecting issues not in the alert, rather the context. The NOC team is your front line for triaging alerts so you don’t have to spend all day sifting through thousands of logs on your own. And when the going gets spicy, we step in — or at times, even solve problems for you (with your permission).
If you rent a firewall from us, you may think, Okay, cool, I get some monitoring. What else? This is where the magic occurs. This is not outsourced babysitting — it is active management.
Our NOC is not just watching, it is interacting:
You see, in India, specifically, we are well aware of the resource crunch IT teams can face. The last thing you want to do is get overwhelmed by alerts or having to chase false positives. Our hands-on management cuts your work in half — and helps keep your security posture strong — without the high cost.
Ok — here’s where I nerd out a little bit. When our NOC gets an alert, we don’t respond with a panic call. Instead:
Again, we only do remediation if you’ve consented to it. Trust is key.
India’s IT environment is rapidly expanding. Your firewalls burn up with countless alerts as the speed of digital transformation accelerates — and then the multiple just keeps multiplying. Alert fatigue is very real, and often lethal. Your team gets overwhelmed, legitimate alarms fall through the cracks, and your response times grind to a halt.
Our NOC service (FREE) addresses this challenge head-on by :
I have a client, a midsize financial firm, that was swamped with alerts that turned out to be nothing. Their team failed to notice a genuine phishing attempt because the alarm had cried wolf so many times. When we onboarded our NOC service, our reaction times improved overnight and alert volumes dropped by nearly 60%. And, yes, this comes free with your firewall rental — no hidden charges here.
Here’s my unasked-for counsel: Don’t be satisfied with mere observation. You want a partner who touches your firewall like it’s theirs, but with eyes wide and hands poised.
The free-of-charge NOC we provide as part of every firewall rental isn’t just a fancy dashboard. I’ve seen them. The ones who will pay good money to take back knowledge poured on them. The teams raring to go, seasoned (decades of battling slammers, the people who fix holes in banks, and, at least in memory they seem, the exhausted-yet-still-excited victims of DefCon’s hardware hacking villages.
So, if you’re leasing a firewall in India, for example, those messages are simply not going to cut it for you. You can expect real management — analysis, escalation, action — all without the stress.
In cybersecurity, you know, a lot like when you’re cooking — it’s not simply about having all the right ingredients (alerts). It’s how you use them. And I sit here at my desk, coffee number three, telling you — active management will always best passive.
So, what are you waiting for? Let’s get proactive.