Cisco Collaboration & Unified Communications
Cisco’s unified communications vision brings together voice, video, messaging, and contact center capabilities in one intelligent platform, creating seamless collaboration experiences across all channels and devices. PJ Networks delivers expert design, implementation, and ongoing support services for Cisco Collaboration solutions through our dedicated NOC/SOC operations center, ensuring optimal performance and security for your business communications.
Solution Categories
Webex Suite
The all-in-one, AI-powered collaboration platform combines eight powerful workflows—meetings, calling, messaging, webinars, events, whiteboarding, polling, and contact center—in a unified experience. Its comprehensive feature set allows teams to collaborate seamlessly across devices and locations while providing IT administrators with centralized management tools. Learn MoreWebex Calling
Delivering cloud and on-premises telephony services, Webex Calling features advanced line-key templates and comprehensive device management capabilities. Organizations can seamlessly migrate from Cisco UC Manager while maintaining enterprise-grade call quality and reliability with robust administration tools. Learn MoreWebex Meetings
Empowering hybrid teams with HD video conferencing, interactive breakout rooms, real-time polling, and immersive screen sharing capabilities. Webex Meetings delivers a secure, feature-rich environment for productive collaboration regardless of participant location, with seamless integration across the Webex ecosystem. Learn MoreWebex Messaging
Featuring persistent chat, secure file sharing, and intelligent bot integration within the Webex App for continuous team collaboration. Webex Messaging creates organized spaces for projects and teams with powerful search capabilities and seamless integration with other Webex workflows for enhanced productivity. Learn MoreWebex Contact Center
An AI-powered contact center platform delivering real-time agent insights and intelligent omnichannel routing for enhanced customer experiences. The solution includes advanced analytics, workforce optimization tools, and seamless integration with CRM systems to streamline customer service operations across all channels. Learn MoreCollaboration Endpoints
Purpose-built Room Kits for small-to-medium conference rooms and Desk Devices designed for personal workspaces deliver immersive collaboration experiences. Cisco’s hardware portfolio features intelligent cameras, crystal-clear audio systems, and intuitive touch interfaces that integrate seamlessly with Webex services. Learn MoreKey Features & Benefits
AI-Powered Experiences
Webex AI Agent creates automated meeting summaries, captures action items, and powers intelligent customer service bots for enhanced productivity. The platform’s artificial intelligence capabilities continue to evolve, automating routine tasks and providing valuable insights across all collaboration workflows.Seamless Hybrid Work
A single application framework unifies on-premises and cloud communication with native integrations to Microsoft Teams, Zoom, and Google Meet. This interoperability ensures seamless workflows across platforms and devices, supporting flexible work models while providing consistent user experiences.Enterprise-Grade Reliability
Built on Cisco’s global infrastructure and protected by Cisco Talos threat intelligence, the platform delivers industry-leading security and stability. Comprehensive compliance certifications, end-to-end encryption, and 24/7 monitoring ensure communication integrity and availability for mission-critical operations.Scalable Architecture
Solutions grow from small huddle spaces to large contact centers, all managed through the centralized Webex Control Hub. This unified administration experience simplifies deployment, configuration, and monitoring across the entire collaboration ecosystem, reducing management overhead and enabling rapid scaling.Use Cases
Hybrid Team Collaboration
Challenge: Maintaining productivity and alignment across distributed teams working from multiple locations. Outcome: Teams stay connected through high-fidelity video meetings, persistent chat spaces, and collaborative document sharing, breaking down communication barriers regardless of location.Global Customer Engagement
Challenge: Providing consistent, high-quality customer service across multiple channels and time zones. Outcome: Organizations deliver exceptional 24×7 support experiences through AI-assisted routing, omnichannel capabilities, and real-time analytics that optimize customer interactions.Secure Boardroom Meetings
Challenge: Ensuring confidentiality and security during executive-level discussions and decision-making sessions. Outcome: Sensitive discussions remain protected through end-to-end encryption, role-based access controls, and enterprise-grade security that meets the most stringent compliance requirements.On-the-Go Productivity
Challenge: Maintaining workflow continuity for employees who frequently travel or work from multiple locations. Outcome: Mobile professionals seamlessly join meetings, access messages, and collaborate on content from anywhere using synchronized desktop and mobile applications with consistent experiences.Industry Recognition
Cisco has been named a Leader in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) for the sixth consecutive year. — Gartner Magic Quadrant
Ready to transform your collaboration experience?
Contact PJ Networks to discuss how Cisco collaboration solutions can enhance your business communications.