Managed NOC Services

Enterprise-Grade 24×7 Network Operations Center

Comprehensive Network Monitoring, Management & Support

Fully Managed Network Operations for Optimized Performance

PJ Networks’ Managed NOC Services provide complete outsourcing of your organization’s network monitoring, management, and maintenance operations, allowing your IT team to focus on strategic initiatives while ensuring maximum uptime and performance. Our enterprise-grade services include industry-leading end-to-end SLAs, 24×7×365 real-time monitoring with advanced alerting, and rapid incident response protocols tailored to your specific business requirements. Trusted by leading organizations across financial services, healthcare, manufacturing, education, and retail sectors, our NOC team serves as an extension of your IT department, delivering specialized expertise and operational excellence around the clock.

99.99%
Average Network Uptime

15min
Typical Response Time

24/7
Network Monitoring

60%
Reduction in Downtime

Our Managed NOC Process

A systematic approach to network operations excellence

Onboarding & Discovery

We begin with a comprehensive network infrastructure audit to document your entire environment, including device profiling, topology mapping, and baseline performance metrics. Our engineers configure secure data collection agents, integrate your systems into our NOC platform, and establish custom thresholds based on your unique business requirements. This thorough discovery process ensures we have complete visibility into your network assets and can immediately begin providing value through optimized monitoring.

24×7 Proactive Monitoring

Our certified NOC specialists maintain constant surveillance of your network performance, availability, and security posture through our advanced monitoring platform. We track critical metrics including bandwidth utilization, latency, packet loss, CPU/memory usage, and application performance in real-time. Sophisticated alerting mechanisms with multi-level thresholds enable us to detect potential issues before they impact your operations, while our correlation engine eliminates alert fatigue by identifying root causes rather than symptoms.

Incident Management & Escalation

When incidents occur, our tiered remediation protocols ensure the right resources address the issue at the appropriate level. Level 1 engineers handle common alerts with documented runbooks, while complex problems automatically escalate to specialized Level 2/3 engineers with deep expertise in specific technologies. Our root-cause analysis process documents incident timelines, remediation actions, and preventative measures. Customized communication workflows keep your stakeholders informed through your preferred channels, with escalation paths clearly defined in our service level agreements.

Reporting & Insights

Our comprehensive reporting suite provides both operational and executive visibility into your network health. Monthly executive reports summarize key performance indicators, incident metrics, and compliance with SLAs, while custom dashboards offer real-time visibility into system status. Historical trend analysis enables data-driven capacity planning decisions, preventing resource constraints before they occur. All reports are accessible through our secure client portal, with scheduled delivery to designated stakeholders and the ability to generate custom reports for specific business needs.

Continuous Improvement

We conduct quarterly service reviews to evaluate monitoring effectiveness, discuss recurring issues, and identify optimization opportunities. Our team continuously fine-tunes monitoring thresholds based on operational patterns and business requirements to reduce false positives while ensuring critical issues are detected. Automation playbooks are regularly updated to incorporate new remediation techniques and emerging best practices. This recursive improvement process ensures our managed NOC services evolve alongside your business, delivering ever-increasing value and operational efficiency.

Key Benefits of Our Managed NOC Services

Enterprise-grade network operations with measurable business impact

Guaranteed SLA Uptime

We stand behind our service quality with contractual uptime guarantees backed by financial penalties if SLAs aren’t met. Our tiered service agreements include guaranteed response times as fast as 15 minutes and 4-hour hardware replacement within the Delhi NCR region. For nationwide clients, our partner network ensures consistent service levels across all locations with clearly defined escalation processes and resolution timeframes.

Dedicated NOC Engineers

Your network is managed by certified professionals with expertise across multiple technology stacks, including Cisco, Juniper, Fortinet, Dell, and leading cloud platforms. Our tiered engineering team includes specialists in routing, switching, security, wireless, and voice technologies, ensuring the right expertise for any incident. With regular training and certification programs, our engineers stay current on emerging technologies and best practices to provide world-class support for your critical infrastructure.

Seamless SOC Integration

Our unique integrated NOC-SOC approach correlates network performance data with security events, providing a holistic view of your infrastructure health and threat landscape. This convergence enables faster detection of security incidents that manifest as network anomalies and prevents security measures from impacting performance. Unified workflows between our Network Operations and Security Operations teams ensure coordinated responses to complex incidents with potential security implications.

Scalable Resources

Whether you’re a growing SMB or an established enterprise, our managed NOC services scale seamlessly with your business needs. Our flexible staffing model allows us to quickly adjust resource levels to accommodate network expansions, new locations, or increased monitoring requirements without lengthy recruitment cycles. This elasticity extends to our monitoring infrastructure, which scales horizontally to support environments from dozens to thousands of network devices while maintaining consistent performance.

Technology & Tools

Advanced monitoring infrastructure with enterprise-grade reliability

High-Availability NOC Platform

Our proprietary NOC platform is built on a distributed, fault-tolerant architecture with redundant components across geographically dispersed data centers, ensuring continuous monitoring even during infrastructure failures. This custom-developed solution integrates seamlessly with industry-standard monitoring engines including Nagios, Zabbix, SolarWinds, and PRTG, leveraging their strengths while enhancing capabilities through our correlation and automation layer. The platform’s modular design allows us to incorporate best-of-breed tools for specialized monitoring requirements while maintaining a unified operational interface for our NOC teams.

AI-Driven Alert Triage & Automation

Our platform employs machine learning algorithms to analyze alert patterns, identify correlations between events, and determine the true root causes of complex issues. This AI-driven approach significantly reduces mean time to resolution by focusing engineer attention on causal problems rather than symptoms. Advanced automation workflows execute predetermined remediation actions for common issues, often resolving incidents before they impact users. The system continuously learns from each incident, improving detection accuracy and expanding the scope of automated remediation over time to deliver increasingly efficient network operations.

Secure Data Collection Architecture

Security is foundational to our data collection methodology, with all monitoring traffic encrypted using TLS 1.3 and proprietary data protection mechanisms. Our collectors operate on a least-privilege basis, requesting only the specific access required for monitoring functions. For environments with stringent security requirements, we offer deployment options with unidirectional data flow where collectors push data outbound only, eliminating the need for inbound firewall rules. All monitoring agents undergo regular security assessments and updates to maintain the highest levels of protection for your network management plane.

Client Success Stories

Real results from our managed NOC partnerships

Leading Healthcare Provider

Challenge

A multi-location healthcare organization with over 200 networked facilities was experiencing frequent outages affecting critical patient care systems, with limited visibility into network health and no standardized incident response process. Their small IT team was overwhelmed by reactive troubleshooting, leaving little time for strategic initiatives.

Solution

PJ Networks implemented comprehensive 24×7 managed NOC services with specialized healthcare compliance protocols, deploying distributed monitoring collectors at key locations and integrating with their existing EMR system. We established priority-based incident management workflows and provided dedicated support for critical care networks.

Results

60% reduction in network-related downtime
85% decrease in mean time to repair (MTTR)
100% compliance with healthcare auditing requirements

Manufacturing Enterprise

Challenge

A manufacturing company with operations across India was struggling with inconsistent network performance affecting production systems and ERP connectivity. Their aging monitoring infrastructure provided limited insights, and they lacked after-hours coverage for critical production networks supporting 24×7 operations.

Solution

We deployed our comprehensive managed NOC solution with specialized industrial network monitoring capabilities, including OT/IT convergence zones and production-aware alert prioritization. Custom dashboards were created for production managers, and we established automated remediation for common manufacturing network issues.

Results

45% increase in manufacturing network availability
70% reduction in mean time to acknowledge incidents
₹2.5 Cr estimated savings from prevented production downtime

National Financial Institution

Challenge

A large financial services provider with 500+ branches needed to ensure continuous availability of their transaction processing network while meeting stringent compliance requirements. They struggled with siloed monitoring tools, inconsistent alerting, and difficulty maintaining 24×7 coverage with their internal team.

Solution

PJ Networks implemented an enterprise-tier managed NOC service with financial compliance controls, dedicated engineers for their environment, and custom integration with their transaction monitoring systems. We established priority routing for branches experiencing connectivity issues and deployed advanced predictive analytics to identify potential circuit failures.