Our NOC services support all standard network infrastructure components including routers, switches, firewalls, servers, wireless controllers, UPS units, and WAN links. We have extensive experience with leading network equipment manufacturers including Cisco, Fortinet, Juniper, HP, Dell, SonicWall, and many others. Our technology-agnostic approach ensures we can monitor and manage virtually any network device in your environment.

Our NOC services response times are defined by our Service Level Agreements (SLAs) and vary based on incident severity:

• Critical incidents (P1): 15-minute response with immediate engineering action
• High severity incidents (P2): 30-minute response
• Medium severity incidents (P3): 1-hour response
• Low severity incidents (P4): 4-hour response

Our NOC services team works to resolve issues according to your SLA, with continuous updates throughout the resolution process.

Absolutely! One of the key benefits of our NOC services is our ability to coordinate with third-party vendors. We manage vendor escalations, assist carriers with troubleshooting, and resolve any circuit-level issues without you having to chase multiple parties. Our NOC team becomes your single point of contact for all network-related issues, regardless of which vendor or service provider may be involved in the resolution process.

PJ Networks differentiates our NOC services through:

• Local expertise in Delhi NCR and across India, with global capabilities
• Flexible, customizable SLAs tailored to your specific business requirements
• White-glove vendor management that eliminates administrative burden
• Integrated NOC+SOC services providing comprehensive protection
• Transparent, detailed reporting with actionable insights
• Technology-agnostic expertise across all major vendors and platforms
• Dedicated technical account management ensuring personalized service

Our NOC services reduce operational costs through multiple efficiency mechanisms:

• Elimination of 24/7 staffing requirements and associated overtime costs
• Reduction in downtime-related revenue losses through proactive monitoring
• Lower training and certification expenses for specialized network skills
• Decreased capital expenditures on monitoring tools and systems
• More efficient utilization of existing IT staff on strategic initiatives
• Predictable monthly operating expenses instead of variable costs

Clients typically see 30-45% cost reduction compared to maintaining equivalent in-house NOC capabilities.

Our NOC services provide comprehensive reporting including:

• Monthly executive summaries with key performance metrics
• Detailed incident reports with root cause analysis and resolution details
• Network performance trending and capacity planning recommendations
• SLA compliance documentation with response and resolution times
• Security vulnerability assessments from patching and update activities
• Asset inventory and lifecycle reports for network equipment

All reports are available through our client portal, and we can customize reporting to meet your specific business requirements.

Our standard NOC services onboarding process typically takes 2-4 weeks, depending on the complexity and size of your network environment. The implementation includes:

• Initial network discovery and documentation (3-5 days)
• Monitoring system deployment and configuration (5-7 days)
• Alert tuning and baseline establishment (3-5 days)
• Process documentation and escalation setup (2-3 days)
• Testing and validation period (3-5 days)

For urgent situations, we can implement emergency monitoring within 24-48 hours for critical systems while the full onboarding process continues in parallel.

Our NOC services include basic security monitoring such as firewall status, VPN connectivity, and security update management. For comprehensive cybersecurity protection, we recommend our integrated NOC+SOC services package, which combines our network operations capabilities with dedicated security monitoring, threat detection, and incident response services. This unified approach ensures both operational reliability and security protection under a single managed service umbrella.