Unmanaged / Co-Managed NOC

Flexible Network Operations Center Solutions for IT Teams

Maintain control while leveraging our enterprise-grade monitoring infrastructure

Tailored NOC Solutions for Modern IT Teams

PJ Networks’ Unmanaged and Co-Managed NOC services deliver flexible network operations models that empower internal IT teams with complete visibility and control while offloading routine monitoring tasks and infrastructure maintenance. Our tailored platform seamlessly integrates with your existing tools and workflows, creating a hybrid operations environment where responsibilities are clearly defined based on your team’s capabilities and preferences. This balanced approach delivers exceptional business value through cost efficiency, unlimited scalability, and on-demand access to specialized network expertise—enabling your organization to optimize resources while enhancing network reliability.

60%
Average reduction in monitoring overhead

24/7
Platform availability

95%
Client retention rate

Service Models Explained

Choose the operational balance that works for your organization

Unmanaged NOC

Our Unmanaged NOC solution provides your IT team with self-service access to our enterprise-grade monitoring platform, including customizable dashboards, configurable alert thresholds, and comprehensive incident logging capabilities—all without ongoing PJ Networks intervention. This model gives you complete control over your monitoring environment while eliminating the infrastructure costs and maintenance overhead associated with building an in-house NOC platform.

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Co-Managed NOC

The Co-Managed NOC model establishes a collaborative operations partnership between your internal team and our NOC specialists, featuring shared ticketing workflows, SLA-backed escalation paths, and joint reporting mechanisms tailored to your specific business requirements. This hybrid approach provides the perfect balance between maintaining internal control while leveraging our specialized expertise and 24×7 monitoring capabilities for critical network components.

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Key Advantages

Flexible operations with enterprise-grade capabilities

Cost-Effective Tiering

Our flexible service model allows you to pay only for the hours and expertise you actually need, optimizing your network operations budget while avoiding the substantial costs of building and maintaining an in-house 24×7 NOC. Scale your support levels up during critical projects or business expansions, then adjust down during stable periods—all without long-term commitments or resource constraints.

Full Visibility

Maintain complete transparency into your network health through our comprehensive dashboard ecosystem featuring real-time performance metrics, customizable alert thresholds, and detailed historical trending. Your team retains unlimited access to monitoring data through our secure portal, customizable reports, and mobile applications—ensuring decision-makers have the insights they need, when they need them.

On-Demand Expertise

Access our team of certified network specialists exactly when you need them through flexible escalation paths designed around your internal capabilities. Our tiered support model gives you the freedom to handle routine issues internally while seamlessly escalating complex problems to our specialized engineers—providing instant access to deep expertise in Cisco, Juniper, Palo Alto, F5, and other leading network technologies.

Seamless Integration

Our platform features extensive integration capabilities with your existing ITSM, CMDB, and monitoring tools through native connectors, RESTful APIs, and customizable webhooks. This integration ecosystem ensures smooth data flow between systems, enabling unified workflows, consolidated reporting, and consistent operational processes—regardless of whether incidents originate in our platform or your existing management systems.

How It Works

A streamlined approach to flexible network operations

Platform Access

Your journey begins with secure onboarding to your dedicated NOC portal, including user provisioning, role-based access controls, and customized views based on your team structure. Our implementation specialists configure single sign-on authentication, establish secure data collection channels, and provide comprehensive training for your administrators and operators.

Alert Configuration

Take control of your monitoring environment by configuring custom alert thresholds, notification rules, and escalation paths aligned with your specific network architecture and business priorities. Our platform enables granular policy management with different settings for business hours versus after-hours, critical versus non-critical systems, and routine versus emergency notifications.

Monitoring & Reporting

Access comprehensive visibility through live performance dashboards, real-time topology maps, and scheduled automated reports covering all aspects of your network health. The platform provides both technical operational views for engineers and executive summaries for management, with customizable export options and integration with business intelligence tools.

Escalation & Support

Maintain complete control over when and how to engage PJ Networks’ expert resources through flexible escalation triggers based on incident severity, time of day, or specific technologies involved. Our collaborative ticketing system maintains full audit trails of actions taken by both teams, ensuring seamless handoffs and consistent documentation regardless of who resolves the issue.

Technical Compatibility

Enterprise-grade integration with your existing ecosystem

Our platform features extensive interoperability through both agent-based and agentless monitoring approaches, with API-driven integrations for leading open-source and commercial tools including Nagios, Zabbix, SolarWinds, PRTG, and ServiceNow. This flexibility enables us to collect data from virtually any network device or application while preserving your existing investments in monitoring infrastructure and avoiding the need to replace functional components of your operations stack.

All data collection occurs through secure, encrypted channels with TLS 1.3 and certificate-based authentication, ensuring your network information remains protected throughout its lifecycle. Our platform supports comprehensive identity management through SAML 2.0 single sign-on, multi-factor authentication, and granular role-based access controls. For real-time notifications, we offer customizable webhook delivery, email alerts, SMS messaging, and integration with popular collaboration platforms like Microsoft Teams and Slack.

Client Success Snapshot

Real results from our flexible NOC partnerships

Co-management with PJ Networks has transformed our network operations strategy, cutting our on-call load by 70% while preserving full visibility and control over our infrastructure. Their platform seamlessly integrated with our existing tools, and the flexible escalation model means we can leverage their expertise precisely when we need it most—without surrendering control of our environment.
– Rajesh Kumar, IT Infrastructure Manager, Leading E-commerce Platform

95%
Resolved Internally

5%
Expert Escalation

Our co-managed clients typically resolve 95% of alerts through their internal teams, strategically escalating only the most complex 5% to our specialized engineers—optimizing both cost efficiency and resolution times.